Director, Quality Engineering


Classy's Product Technology team is hiring a Director of Quality to inspire a team of engineers to continue quality as a prime directive across engineering. The ideal candidate is an industry veteran who has built multi dimensional quality control systems, incorporating both cutting edge and traditional standards of test engineering. They are adept with people management and experienced with bringing solutions spanning multi-functional teams to market. 

We're looking for a leader who is passionate about technology, quality, and innovation in testing. Bring your expertise in quality and testing of mature SaaS systems to drive quality beyond common workflows to address edge cases around scalability and high volume transaction load. Advance the “shift-left” paradigm of software testing standards at Classy and identify opportunities for improvement across all teams.

What you’ll do:

  • Foster a Quality engineering system and culture across all cross functional teams.
  • Expand and support ongoing test engineering initiatives to incorporate highly scalable, repeatable practices of quality control infused into the SDLC.
  • Curate the next generation of load testing standards balancing a build vs buy mindset to advance core capabilities of the software application.
  • Work with engineering managers to reinforce NFRs for every service or component that constitutes the fundraising platform. Partner with Site Reliability teams on a common goal to ensure Service Level Objectives are met.
  • Ensure that software releases delight customers from a quality perspective.
  • Foster an environment of cross-team alignment, cooperation, and decision-making that drives success for the entire organization.
  • Emphasize standards for building industry-leading solutions in an Agile Test-Driven Development, Behavior-Driven Development environment.
  • Recruit and grow all Engineering team members, including training and mentoring new managers and team leads.
  • Communicate KPIs for monitoring and delivering progress against objectives and timelines.
  • Partner with senior management to own and drive core business initiatives.

What you bring (Required):

  • Bachelor’s degree in Computer Science, Engineering, or a related field of study. Master’s or other advanced degree preferred.
  • 10+ years managing quality initiatives on multiple platforms including SaaS or PaaS products.
  • 7+ years management experience managing engineering teams on an enterprise SaaS platform.
  • Broad experience architecting enterprise-class, cloud-based systems with deep expertise in building new capabilities in automation testing standards.
  • Experienced in quality and deployment infrastructure. Experience with leading automated and unit testing, continuous integration and continuous delivery platforms, and various testing methodologies.
  • Experience with suites of testing tools such as Selenium, Cucumber, Karate and load testing frameworks such as Gatling, JMeter or others.
  • Thorough understanding of security principles, including what it takes to secure data and how to communicate security concepts to customers and stakeholders.
  • Demonstrated ability to inspire, motivate, and grow engineering teams that deliver quality products using an agile approach on a predictable timeline.
  • Thorough understanding of what it takes to manage a successful engineering team with experience developing processes to enhance communication, collaboration, and teamwork for onshore and offshore team members.
  • Excellent communication skills with the ability to make business-oriented tradeoffs, and represent the platform solutions and challenges to a non-technical audience.
  • An innate sense of quality enmeshed with a sharp system engineering skill set, with strong computer science fundamentals.

What would be awesome to have (Preferred):

  • 8+ years of software development experience with distributed teams
  • Experience building PCI compliant systems
  • Experience with AI/ML systems that identify potential bottlenecks and weaknesses of scalability.

Our amazing perks!

  • Unlimited/flexible paid time off (PTO)
  • Generous company holiday schedule
  • 10 company half-days annually
  • 20 hours of paid volunteer time off/impact hours
  • Medical/Dental/Vision Insurance, available day one
  • Generous employer contribution towards Medical/Dental/Vision
  • 401(k) plan and 3% employer match 
  • Generous parental leave benefits
  • Paid sabbatical leave for every 4 years at Classy
  • Access to virtual wellbeing apps like Headspace and Ginger
  • Variety of employee discounts (including gym membership and bar/restaurant discounts)
  • Professional development and learning stipends 
  • Work from home stipend while working remote due to COVID-19
  • Downtown office with views of Petco Park and the ocean (and dog friendly!)
  • Monthly parking pass, public transit pass or rideshare allowance when commuting to the office

About Classy 

Classy is a B Corp Certified social enterprise that helps nonprofit organizations maximize their impact through a suite of world-class, online fundraising tools to accelerate social impact around the world. Based in San Diego, CA and trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children, nonprofits use Classy’s platform to raise money, engage their communities, and advance their missions. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $2 billion for social good. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit or follow Classy on Twitter @Classy. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

Share this posting
Apply for this job