Explore donor giving expectations and motivations as we head into year-end giving and 2023.

Why is there a charge on my card?

 

Who is Classy?

We are a giving experience platform that enables nonprofits to connect supporters with the causes they care about.

Why are you charging me?

The charge is a donation made to a NonProfit or a ticket purchase for an event benefiting a nonprofit organization that was made through the Classy online platform. Since we process payments for many different nonprofits, unfortunately we can’t customize the description put on your credit card statement to specify which nonprofit you donated to.

Still can’t remember the charge?

If you still can’t remember any recent donations you made, you may want to try asking anyone else who uses the same credit card, like a spouse or child. We’ve found that 95% of the time, the confusion arises from someone else in the household making an online donation for their favorite charity.

Can I get a receipt for the charges?

Every time we bill you, we send a receipt to the email address provided at checkout. This receipt includes all the details of the nonprofit beneficiary and/or tickets to an event. You can access this information anytime by logging in and viewing your member donation report. https://www.classy.org/member/my-donations

How can I cancel my recurring donation?

If you are signed up for a recurring donation, you can modify or cancel these charges at any time by visiting your account settings. https://www.classy.org/member/my-donations

You won’t be charged again once you’ve cancelled, but you are responsible for all previously incurred charges.

Can I get a refund?

You have 30 days from the time of your donation to request a refund. After this window, any requests will have to be made directly to the nonprofit organization.

Any further questions?

Please visit our customer support forum at support.classy.org for further details.

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