Support & Services

Support you can actually rely on.
It’s just that simple.

Real people helping real people.

Every person on our team is an active fundraiser themselves
and will help you navigate the challenges of raising money online.

Fundraising Best Practices

In-depth articles, guides and webinars on how to succeed with the Classy platform.

Phone Support

Give us a call and you’ll talk to a friendly, real person who wants to help you succeed.

What separates Classy from the rest of the pack is their personal attention and service. Classy is not just a fundraising tool, it’s a partnership to help us achieve our goals. Eddo Kim, Founder & CEO - The Supply Eddo Kim Founder & CEO The Supply
The Classy customer support is simply unmatched! Mark Garza, Founder & ED - The Flatwater Foundation Mark Garza Founder & ED The Flatwater Foundation
The number one thing that impresses me about Classy is the people. Other solutions are like big corporate monsters and I feel like I have to dial six numbers just to talk to a human. Ginna Anderson, Marketing & Communications - Lynne Cohen Foundation Ginna Anderson Marketing & Communications Lynne Cohen Foundation

Real People, Real Strategy

Dedicated fundraising strategist with every account.

Every Pro & Enterprise account comes with a dedicated account manager to help your organization get the most out of the Classy platform.

Strategy Calls
Meet with your account manager throughout the year to maximize your potential with the Classy platform.
Priority Support
All Pro and Enterprise accounts receive automatic priority support at any hour of the day.
Fundraising Website Design
Want to leverage our in-house team of designers to take things to the next level? Ask us about it.
White-Glove Support
Is ‘awesome’ still not good enough? Ask about our white-glove support, only offered to ten accounts per year.
Because we’re a ‘Software-as-a-Service’ company, we believe that the service part of the equation needs to be just as strong as the software part. Marshall Peden, Director of Customer Success - Classy Marshall Peden Director of Customer Success Classy
Psychology Guide
Free Guide

Download our latest guide

Customer service in fact applies to nonprofits too! And, understanding the expectations of your donors is key to fostering a positive giving experience.

Learn how to build lasting relationships with your donors with this free resource.

Download Now