Real people helping real people.
Every person on our team is an active fundraiser themselves
and will help you navigate the challenges of raising money online.
Email & Chat Support
Quick answers to all of your questions directly from the Classy Customer Success team.
Fundraising Best Practices
In-depth articles, guides and webinars on how to succeed with the Classy platform.
Give us a call and you’ll talk to a friendly, real person who wants to help you succeed.
What separates Classy from the rest of the pack is their personal attention and service. Classy is not just a fundraising tool, it’s a partnership to help us achieve our goals. Eddo Kim Founder & CEO The Supply
The Classy customer support is simply unmatched! Mark Garza Founder & ED The Flatwater Foundation
The number one thing that impresses me about Classy is the people. Other solutions are like big corporate monsters and I feel like I have to dial six numbers just to talk to a human. Ginna Anderson Marketing & Communications Lynne Cohen Foundation
Real People, Real Strategy
Dedicated fundraising strategist with every account.
Every Pro & Enterprise account comes with a dedicated account manager to help your organization get the most out of the Classy platform.
- Strategy Calls
- Meet with your account manager throughout the year to maximize your potential with the Classy platform.
- Priority Support
- All Pro and Enterprise accounts receive automatic priority support at any hour of the day.
- Fundraising Website Design
- Want to leverage our in-house team of designers to take things to the next level? Ask us about it.
- White-Glove Support
- Is ‘awesome’ still not good enough? Ask about our white-glove support, only offered to ten accounts per year.
Because we’re a ‘Software-as-a-Service’ company, we believe that the service part of the equation needs to be just as strong as the software part. Marshall Peden Director of Customer Success Classy